Author Archive

Never Outsource Happiness. Have a Wonderful 2009!

   

Dealing with upset customers

Receiving positive feedback from your satisfied customers is always nice, but the real test of your business acumen lies in dealing with the upset ones. Unfortunately, despite efforts, mistakes happen. When they do, how you tackle them determines your success.
A talking customer is an opportunity
Let’s look at the opportunity. When the client is upset, she [...]

Our Very First Testimonials

We have our very own testimonials – for the first time. Thanks to Emil, Jason and Sanooj.  I would like to share the happy occasion with you. Here they are:
“I am very happy with your services, and have no hesitation in recommending you to other businesses. The quality control and communication you provide makes me [...]

We Have a New Office Now!

p2w2 now has a new office. Till now, we have been working out of my residential apartment. Below are pictures of the old office we have been working out of. That is Amit (grey shirt) and I (red shirt) working from there. The discussion in the picture was of course made up. Ravikiran [...]

My Guest Posts

I had written two guest posts recently. The first is on Small Business Trends. I wrote on how small businesses have to learn to delegate and to outsource.
As a small business grows, and as the scale at which a task is done increases, you have to find ways to get the time to focus on [...]