Elements of service

A Guide to Virtual Assistance – Part 2

Hope you all enjoyed our first presentation on Virtual Assistance(in case you missed out on the first part of this series, check it out – here) . The next presentation in this series gives a brief overview about two major link building techniques – article submission and directory submission. Here’s a link to the second [...]

A Guide to Virtual Assistance Part 1

Virtual Assistance has become a popular business, as more and more people are seeking remote assistance and are outsourcing various tasks. I have prepared a series of presentations on Virtual Assistance, which I’ll be posting regularly on p2w2’s blog. Each presentation will specifically deal with one or two tasks typically performed by a Virtual Assistant. [...]

Networking – The Key to Unlock Small Business Growth

What is the mantra for success of your business? Introducing new products? Big ad campaigns? Networking? No. It’s relationships!
Networking sounds like wiring. And many people network like wiring – they make it messy and they want to extract something out of it.
Networking is not exchanging business cards! It’s about connecting with people. That is how [...]

Dealing with upset customers

Receiving positive feedback from your satisfied customers is always nice, but the real test of your business acumen lies in dealing with the upset ones. Unfortunately, despite efforts, mistakes happen. When they do, how you tackle them determines your success.
A talking customer is an opportunity
Let’s look at the opportunity. When the client is upset, she [...]

(part-2) Building Trust with Your Customers Helps You Reach Your Goals Faster-2

In the previous post, (Building Trust with Your Customers Helps You Reach Your Goals Faster-1), I talked about benefits of building trust.
Elements of trust
Everyone wants to be trusted – especially sales persons and consultants. You want your customer to come and listen to you. However, not many achieve in being trusted. I was amazed [...]