Elements of service

Building Trust with Your Customers Helps You Reach Your Goals Faster-1

Tell me, do you think you will benefit if your clients trusted you more? What are those benefits?  Likely answers could be you’d:
1. Gain more customers
2. Get repeat orders
3. Make more money
4. Earn more respect in the community you service
5. Lead a more contented life for having done your job well
Hm… let me think. These [...]

Best customer experience needs attitude not cost

In my experience, our best customer experiences were not about the product or the service alone, but about the attitude with which those services were rendered or product delivered.
Indeed, very often, the product is not very high quality. But the service that comes with it is so good, that, eventually the customer is ok [...]

How to Lock Your Clients – 2: Exceed Expectations

In today’s competitive world, you get your differentiation from gaining trust – by exceeding expectations every time and having great customer relationships.
The relationship culture gets reflected in our lingo – nightclubs offer “a good time” not beer or other stuff. A jeweler promises: ‘We enhance your appearance,” while a real estate seller says “We create [...]

Clients and Service Providers: Partners or Arch-enemies?

Have you ever finished a meal at a restaurant and found the experience not worth your time and money? The waiter was not attentive enough, the food was stale, options were limited and finally you got the overall feeling that the management did not really appreciate your business as your attempts to request better [...]

YOU INC: Freelancer Essentials

The World is Flat. Take advantage of it
If you ask me, the biggest boon of the 21 century is how the Internet had made us masters of our time. Connecting with people from distant parts of the globe is so easy, inspiring and empowering, that you can earn in dollars, on work that is interesting [...]