Elements of service

How to Lock-in Your Clients – 1: Listen to them

Many small businesses face this issue. “I want my customer to stay with me and not go to the competition. How do I do that?” Many small businesses think that making their clients stay is difficult and complex. Nothing can be farther from truth. It’s simple, easy and, best of all, does not cost anything. [...]

Why Your Supplier isn’t Performing: Pitfalls in Supplier Relationship Management in a Small Business

Ever wondered why your supplier isn’t performing? If you had a great relationship with a service provider, she goes out of her way to further your business. Imagine a good ghostwriter who writes compelling copy for your blog. And your blog gets you hits through search engines. It saves you money and makes money! If [...]