Small Business

Building Trust with Your Customers Helps You Reach Your Goals Faster-1

Tell me, do you think you will benefit if your clients trusted you more? What are those benefits?  Likely answers could be you’d: 1. Gain more customers 2. Get repeat orders 3. Make more money 4. Earn more respect in the community you service 5. Lead a more contented life for having done your job [...]

Measure to Manage Performance in a Small Business

I think I am doing everything right, yet I am not successful…I wonder why? If you have been bogged down by that query, you are not alone. In the early 1900′s, Frank Bettger became the leading salesperson for the Fidelity Mutual Life Insurance Company. One of the ways Frank improved his performance was by measuring [...]

Assess Your Small Business with Smart Start Assessment Tool

When you run a small business, you have myriad things to do. You could just be busy and doing things without knowing whether you covered the ground. You could, depending on your personality, focus on just a few areas (that you like) at the cost of others. And there are few, ok many things that [...]

The changing rules of the game in a small business

When you play Basketball, which game’s rules do you follow? Sounds like a silly question. But do you know that in your small business, you could be playing by the rules that are no longer relevant? You know it when your revenue is stagnant; you feel stagnant. If you are a small business, you have [...]

Employee Retention Is Easier if You Know How to

Not all attrition is bad. Planned attrition is desirable for the growth of your business. I know of a small scale businessman, who after losing a few trained hands did the most desperate thing. He limited his employees’ access to training and product information to make them unattractive to poachers. He effectively stalled the growth [...]