Comments on: How to Lock Your Clients – 2: Exceed Expectations http://www.p2w2.com/blog/index.php/how-to-lock-your-clients-2-exceed-expectations/ We help small businesses outsource Mon, 30 Jan 2012 15:00:10 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Reducing Stress At Work Audio Presentation. | 7Wins.eu http://www.p2w2.com/blog/index.php/how-to-lock-your-clients-2-exceed-expectations/comment-page-1/#comment-716 Reducing Stress At Work Audio Presentation. | 7Wins.eu Tue, 11 Aug 2009 16:46:37 +0000 http://www.p2w2.com/blog/?p=76#comment-716 [...] Great info for Western Australia on Social Services – WACOSS Update – 24th July « tony serve blogs Corporate Wellness AdvisorPostArchive  » Why Do Employees Lose Motivation?Understanding Stress | Nature Creation Blog How Musicians Should Look After Their Hearing - In the Jungle The Guardian: Breaking the email compulsion — Blogiculum VitaeHP ProBook 4710s Review | Technology News360 Flex - Day 3 at 9MMEDIA BlogHow to Lock Your Clients - 2: Exceed Expectations | p2w2 blog [...] [...] Great info for Western Australia on Social Services – WACOSS Update – 24th July « tony serve blogs Corporate Wellness AdvisorPostArchive  » Why Do Employees Lose Motivation?Understanding Stress | Nature Creation Blog How Musicians Should Look After Their Hearing – In the Jungle The Guardian: Breaking the email compulsion — Blogiculum VitaeHP ProBook 4710s Review | Technology News360 Flex – Day 3 at 9MMEDIA BlogHow to Lock Your Clients – 2: Exceed Expectations | p2w2 blog [...]

]]> By: Chaitanya http://www.p2w2.com/blog/index.php/how-to-lock-your-clients-2-exceed-expectations/comment-page-1/#comment-562 Chaitanya Sat, 06 Sep 2008 14:51:12 +0000 http://www.p2w2.com/blog/?p=76#comment-562 You are welcome! I am glad you liked it. Managing expectations is at the heart of 'exceeding expectations' and creating a word of mouth. Those who 'get it' do well. You are welcome! I am glad you liked it.

Managing expectations is at the heart of ‘exceeding expectations’ and creating a word of mouth. Those who ‘get it’ do well.

]]> By: Deepa http://www.p2w2.com/blog/index.php/how-to-lock-your-clients-2-exceed-expectations/comment-page-1/#comment-561 Deepa Fri, 05 Sep 2008 10:35:32 +0000 http://www.p2w2.com/blog/?p=76#comment-561 Hi Chaitanya, [quote] In case you are unable to meet a commitment, the best way out is to own up to the shortfall. The thumb rule is: make a clean breast of the bad news as fast as you receive it; while delaying good news delivery till it actually happens. Both will prove your sensitivity to the customer. [quote] couldn't agree more. I guess this is what most professinals fail at. If a mediocre performance can perform this, then its better to hire him than the most sought after professional. Nice post, well written btw . thanks for dropping by at Orkut VA Hub Regards Hi Chaitanya,

[quote]
In case you are unable to meet a commitment, the best way out is to own up to the shortfall. The thumb rule is: make a clean breast of the bad news as fast as you receive it; while delaying good news delivery till it actually happens. Both will prove your sensitivity to the customer.
[quote]

couldn’t agree more. I guess this is what most professinals fail at.
If a mediocre performance can perform this, then its better to hire him than the most sought after professional.

Nice post, well written
btw . thanks for dropping by at Orkut VA Hub

Regards

]]> By: Chaitanya http://www.p2w2.com/blog/index.php/how-to-lock-your-clients-2-exceed-expectations/comment-page-1/#comment-560 Chaitanya Thu, 04 Sep 2008 09:21:13 +0000 http://www.p2w2.com/blog/?p=76#comment-560 Matt, what a surprise! It is a co-incidence both of us have touched same topics in our latest posts. I am taking the liberty to copy relevant answer and a link to your post here: [....] Do you have any advice to give those who are looking to start their own computer repair business? I would tell them two things: 1-Really take care of your clients. Going the extra mile makes all the difference. It can seem hard to get new clients but it is even harder to keep them if you don’t take care of them. [....] Full interview is here: http://www.yfncg.com/2008/09/02/taking-care-of-your-customers-an-interview-with-eric-hamm/ Matt, what a surprise! It is a co-incidence both of us have touched same topics in our latest posts. I am taking the liberty to copy relevant answer and a link to your post here:

[....] Do you have any advice to give those who are looking to start their own computer repair business?

I would tell them two things:

1-Really take care of your clients. Going the extra mile makes all the difference. It can seem hard to get new clients but it is even harder to keep them if you don’t take care of them. [....]

Full interview is here: http://www.yfncg.com/2008/09/02/taking-care-of-your-customers-an-interview-with-eric-hamm/

]]> By: Matt R. http://www.p2w2.com/blog/index.php/how-to-lock-your-clients-2-exceed-expectations/comment-page-1/#comment-559 Matt R. Wed, 03 Sep 2008 16:31:07 +0000 http://www.p2w2.com/blog/?p=76#comment-559 Very good post. I'm a firm believer in setting your customer's expectations and have blogged about the fact that it must be an integral part of your business model if you don't want to be bullied by customer expectations being to high or unrealistic. I just posted an interview on my blog of a computer consultant who has made a successful living by making sure he constantly delivers above expectations for his customers...and because of that, they keep coming back to him. Very good post. I’m a firm believer in setting your customer’s expectations and have blogged about the fact that it must be an integral part of your business model if you don’t want to be bullied by customer expectations being to high or unrealistic.

I just posted an interview on my blog of a computer consultant who has made a successful living by making sure he constantly delivers above expectations for his customers…and because of that, they keep coming back to him.

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