p2w2 blog just completed 6 months of it’s existence. I would
say, after 25 posts (this is 26th), we have a good hang of how to create a good blog. But what I am more worried about is whether we are writing about issues you face? Is the blog helpful to you? Is it creating the environment where you could or want to talk? Are the topics relevant?
I have created a little survey for you. I will be grateful if you could take the survey.
Lisle, IL (PRWEB) July 14, 2008 – p2w2 (for PeopleToWorkWith) launched voice-enabled services for its online marketplace services company today. This is the first time that an online market place has introduced voice facilities. With this facility, customers can interact with the service providers directly, giving instructions, feedback, or other information. This online voice facility will dramatically reduce the time taken to complete the service activity and will enhance service efficiencies substantially. p2w2 combines latest technology with an innovative business model to take advantage of a flat world.In short, p2w2 merges latest technology with an innovative business model, utilizing the advantages of a flat world.
p2w2 was launched recently, in a four-location video conference between Lisle, IL, USA and Hyderabad, Kakinada, and Bhogapuram in India.
About p2w2
p2w2(for PeopleToWorkWith) is an online marketplace for services like writing, online tuitions, medical transcription, accounting, project management, website designing, software and graphic design, virtual assistance, research etc. Small businesses and Individuals in the US and Canada can use p2w2 to outsource their service requirements for faster execution and time to market. Capable small businesses and individuals can undertake projects through p2w2 as well. Its blog www.p2w2.com/bloghas received several accolades within the first few months of operation. It has quality posts to help
small businesses and individuals enhance their business performance and be more successful through p2w2. Recent posts include “How twitter can help your small business,” “Freelancer Essentials,” “Small business secrets to hiring,”and “Link building to create massive traffic to your website”
For more information, contact:
Chaitanya Sagar, CEO
PeopleToWorkWith Online Services Pvt. Ltd.
+16304451049 or +91 9963487000
Chaitanya DOT Sagar AT p2w2.com
www.p2w2.com
Now, you can put p2w2’s content on your
blog using this widget. To get more information about this, go to p2w2’s help us page.
Many small businesses face this issue.
“I want my customer to stay with me and not go to the competition. How do I do that?”
Many small businesses think that making their clients stay is difficult and complex. Nothing can be farther from truth. It’s simple, easy and, best of all, does not cost anything.
Most [means all :-)] people have a need-the need to feel important; the need to be acknowledged and understood; the need to feel valued and cared for. When you deliver a service, the above needs come to the fore. When a client’s need for feeling important is not satisfied, it hurts him/her and feel neglected. They complain – “service is poor.”
How do you make the client feel important and cared for? There is one simple way.
Listen to your client well. It’s as simple as it sounds. And it’s easy to implement.
How do you listen better? The first thing to do is to start with YOU. You must develop a desire to listen to your client.
DESIRE to listen
You must develop a desire to listen to your client. What does she have to say? Listen patiently and wait until he/she is finished. If something is not clear, ask him/her at the logical moment. The desire to listen must be as a receiver of information- not as a critic. The desire is to understand the client and not to make her agree to something or to change her opinion.
If you get this, the rest are all details. It’s just a matter of time you will be able to listen better. If you don’t it’s unlikely that you will improve. So I suggest that you check for yourself if you have the desire.
Once you have the desire, it is time to go beyond understand the how to listen better. I recommend these good resources that give you very good grounding on how to improve your listening skills.
2. Practicing listening skills
3. Eight barriers to effective listening
In addition, the table below (Source: Active listening: Skills Associated with Empathy ) summarizes what you should do.
It breaks down listening skill into detailed tasks. It’s a good check list of activities that you can do to improve your listening skills.
|
What you should do |
What it means |
|
Attending, acknowledging |
Providing verbal or non-verbal awareness of the other, i.e. eye contact |
|
Restating, paraphrasing |
Responding to person’s basic verbal message |
|
Reflecting |
Reflecting feelings, experiences, or content that has been heard or perceived through cues
|
|
Interpreting |
Offering a tentative interpretation about the other’s feelings, desires, or meanings |
|
Summarizing, synthesizing |
Bringing together in some way feelings and experiences; providing a focus |
|
Probing |
Questioning in a supportive way that requests more information or that attempts to clear up confusions
|
|
Giving feedback |
Sharing perceptions of the other’s ideas or feelings; disclosing relevant personal information |
|
Supporting |
Showing warmth and caring in one’s own individual way |
|
Checking perceptions |
Finding out if interpretations and perceptions are valid and accurate |
|
Being quiet |
Giving the client time to think as well as to talk |
Your clients will love you if you develop listening skills. That’s because they don’t have good professionals – those who care for them and value them-and so are looking for them. If you can show them that you are ‘good’ and are willing to listen to them, they will give you more business.
Before I close this post, I would like to tell you that having listening skills alone will not cut it. You have to perform. You have to deliver what the client wants. You have to do what the client is paying you to do. But you can expect better loyalty from them because you’ve listened better.
I hope you will be able to imbibe listening skills and delight your clients!
About the author: Chaitanya Sagar is an expert in small businesses and is the CEO of www.p2w2.com, an online marketplace for services like writing, business consulting, research, software, online-tutoring etc. You can find good service providers and collaborate with them on p2w2. He blogs at www.p2w2.com/blog. You can Subscribe to RSS feed here.
Picture: LifeDynamix
Welcome to the first post on P2W2’s official blog.
P2W2 is an online marketplace for all services that can be completely delivered online. Services like Accounting, Online Tutoring, Graphic Design, SEO and Technology projects etc. are dealt with on this site. We provide a collaborative platform to buyers and service providers and help them get their work done. We will share with you more details about the features in P2W2.com and how to use them.
This blog is here to help you create a successful
relationship between you and your service provider or your customer. This blog will feature articles providing tips (on bidding, estimation, communication etc.) that will all focus on how you can get more out of your relationship with your service provider/client. We will talk about product features and updates as well.
We at P2W2 are dedicated to create an ideal marketplace by listening to you. Do comment on articles, post your questions and help us serve you better.
